OpenTaps is an all in all business solution for business organizations. It is an open source tool that is used as a combined source of ERP and CRM implementation services for business houses. OpenTaps is free and enables multiple features and functionalities that a business house may require such as warehouse, inbuilt business intelligence solutions, e-commerce, point-of-sales, general ledger, customer management, accounting, mobility integration, and online store. This low cost ERP and CRM solution is integrated with several additional plugins like Google calendar, Microsoft Outlook, and mobile phone. Integrated with Apache OFBiz Foundation, this tool is flexible to use and customize.

There are four basic components in OpenTaps software that works hand in hand to operate all business processes. They are teamwork processes, unified database, operating process, and enterprise teams. These components work in a cyclic manner in order to connect the business processes with customers.

Features of OpenTaps:

The features of OpenTaps software are mentioned below:

·         It is a software that functions as a complete business solution including CRM and ERM systems in an organization.

·         It includes marketing, sales, accounting solutions along with managing all customer services.

·         Supports online and offline stores, and their catalogs, products, and categories.

·         It looks after cross-sells and up-sells of production within an organization.

·     Offers support to product management in various ways such as downloadable products, configurable products, physical products, variant products, and digital products.

·         It sets separate prices for groups and individuals. 

Opentaps is one of the favorite ERP and CRM solutions for most of the small and mid-size companies. From the above discussion, it is evident that it provides a number of solutions besides ERP and CRM solutions. Given below are the reasons why it is opted by small enterprises.

·         It is an open source CRM plus ERP system. The small and mid-size business houses do not need to bear additional costs for integrating separate ERP or CRM optimization solutions for their business. Moreover, registration and downloading fees are also saved.

·     It is a very low price ERP CRM tool. This one solution facilitates small businesses to use all its features with also no fees. This helps them to fix their budget for business more efficiently.

·         It runs on an automated system. This feature helps business houses to save time and costs, and resources of the enterprise.

·       Runs and supports a dynamic system, since it is a real-time software. The solution can be accessed from anywhere and anytime on the web within the organization.

·         Offers proper security within an organization. It has a strong security plugin.

·         It is supported by an expert and skilled group and developers.

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