CALL US
Get Free Quote

SCRM: What Is It?

One of the keystones of a successful business is to keep your customers happy. This is where Social Customer Relationship Management or SCRM, as it is better known, comes into play. In other words, SCRM is nothing but Customer Relationship Management using the social media. Businesses around the world are looking at SCRM development with a lot of enthusiasm. In such a scenario SCRM developers are providing solutions, which help in engaging and increasing the interaction with customers. SCRM is a strategy that is often supported by various tools and technologies that manages a back-end process for managing customer relationships and data in an efficient and process-centric way.

 

SCRM offers real-time solution to the customers by encompassing all the elements of business – marketing, sales and support. The social media optimization is used effectively to create awareness about a business using the customers as the anchor and solving their problems.  In today’s business environment where there is a lot of competition and customers are choosy, SCRM becomes a vital component in not just keeping a customer happy but gaining his or her loyalty. Millions of dollars are being spent by businesses in developing SCRM models that cater to all the minute needs of customers.                 

 

Most business firms prefer to outsource SCRM development to offshore development centers in countries like India. Here expert developers handle custom development projects that take into account the interests of a customer. Here you can hire highly skilled developers at a fraction of the cost as compared to in developing countries, thanks to the low cost of hiring skilled labor. These offshore development firms also offer you great support services post-delivery to help you cater to the emerging trends and needs of the customers.

Advantages of SCRM

 

·       SCRM has shattered the boundaries set by traditional models of serving the customers. Its reach is unlimited and it has given the power to small and medium businesses to match their giant counterparts in serving customers.

·       It develops social and collaborative business, both internally and externally. It helps different arms of a business to come together for a common cause of serving the customers. On the external part it helps customers to get their problems solved immediately.

·      Businesses can not only serve their customers but can also attract new ones to their business. It helps in understanding the latest trends in the market and catering to these needs. SCRM is being extensively used in setting goals and analyzing the conversion.

·      It empowers customers to shape their own experiences and share it with others both to ease usage and improve the quality of the product or service from the feedback received. It also allows them to be a bigger part of the business process rather that the last straw i.e. sale. To know more, contact one of the best software development companies in india.

Flash or HTML5: Which One To Choose?
Social Networking Website Development: The Tricks

Comments

 
No comments yet
Already Registered? Login Here
Guest
Thursday, 23 May 2024
If you'd like to register, please fill in the username, password and name fields.

SEARCH BLOG

development Salesforce CRM offshore software development business offshore software development company software C++ application outsourcing java Cloud computing apps web Big Data Analytics web development mobile app development J2ee app development cloud Big Data custom mobile app development company website IT developers project management IT consulting and software development developer javascript software development Salesforce customization QA Offshore development India Evon Technologies NodeJs Salesforce consulting Software development and testing testing Web 3.0 Automation Offshore development consultant programming Android development Product Development Web app development Salesforce Cloud Services Agile Development mobile Salesforce CRM Offshore software development services project management methodology Agile product Development enterprise Salesforce Mobile Development Joomla developers QA and Testing business analysts risk management Blockchain EmployeeEngagement Salesforce cloud startups DevOps data Salesforce development digital marketing services language iOS apps Progressive Web Apps digital marketing services india data security offshore Salesforce Lightning Social Media Marketing MVP Development software development outsourcing consulting Python Artificial intelligence Popular CMS mobile app testing salesforce apps Start-ups VR Apps Android app development outsourcing Azure applications Java development tools WordPress c++ language Scrum Big Data Cloud Database & Computing | AI task management JUnit Marketing Automation Services Casestudy Project Manager Top JavaScript Libraries

Our Team

We are a group of technology experts committed to designing, developing and delivering solutions for our clients, since the year 2006. Our team of 425+ stays ahead of the ever-evolving technology landscape it works in. Thus, we keep honing and expanding our expertise in order to cater to both startups as well as established enterprises. Know more about us here.

Certifications

  •   CMMI - Level 3
  •   ISO 27001 : 2013
  •   ISO 9001 : 2015

Get in Touch

  +91 97199 65550

  +44 203 372 4609

  +1 408 454 6110

 (HR) +91 8266041801

  evontech

 This email address is being protected from spambots. You need JavaScript enabled to view it.

  A- 5, IT Park, Dehradun, Uttarakhand, India, PIN - 248001.

follow us on

We are proud to allocate our CSR funds to support the PM's Citizen Assistance and Relief in Emergency Situations Fund for the FY 2022-23.

PMCares logo
×
We use cookies on our website to provide you with a more personalised digital experience and for analytics related to our website and other media. For more information, please review our Privacy Policy and Cookies Policy.