62% of customers would use an online chatbot to see if it can help them out instead of waiting for a customer service representative to take their call. (Source: Tidio)
Every business wants to understand its customer’s needs so that they can deliver exactly what the customer wants. AI chatbots powered by artificial intelligence and natural language processing, and helping with exactly that. They are strategic, versatile, and powerful.
Businesses of all sizes are integrating chatbot technology, which uses special algorithms to understand, interpret, and communicate in order to benefit both - them and their customers. Initially, chatbots were rule-based, which meant they relied on scripted rules and templates to construct responses. Now, they are evolving with every conversation and are learning to create better responses. They collect feedback from customers that helps identify areas of improvement and can be used to improve customer service. This makes them an integral part of a business’s customer service.
To learn more about chatbots, you can also check out the following article:
What is an AI Chatbot & 6 Types of Chatbot
Benefits of AI Chatbots for Customers
64% of consumers claim that the best feature of chatbots is their availability 24/7. (Source: Outgrow)
Customer expectations are on the rise and so is the competition to provide exceptional customer service. With Total Experience strategy gaining ground in large enterprises, CX is becoming an integral part of both management and technology decisions. The customer is at the center of it all.
Using AI chatbots allow businesses to offer -
- 24X7 Customer Service means support is available to the customers at all times. This way their questions are answered sooner - in real time, and customer expectations are met.
- Chatbots deliver personalization at scale with services and suggestions. They make use of algorithms, data analysis, and user’s purchasing behavior and history to make recommendations and deliver exceptional personalized experiences to customers.
- Chatbots offer multilingual support to serve customers in their language of choice. Unlike hiring agents who speak multiple languages, chatbots speak in different languages depending on customer’s requirements.
- Trained and supported chatbots provide consistent support across different channels solving their issues wherever they like.
- Omnichannel chatbots support a unified user experience across multiple communication platforms.
- AI chatbots have a quick response time to customer queries as compared to other ways to avail customer service, making a business’s customer service more efficient and improving overall customer satisfaction.
- Chatbots save and keep a record of customer conversation and other details so when the chat is transferred to a customer executive, the customer doesn’t have to provide all the details again resulting in reduced frustration from customer’s end.
- An improved customer engagement and brand loyalty does not just benefit the business but the customers too. Brand loyalty is built through a combination of great products, exceptional customer experience, and a good cost which are all in favour of the customer.
- Chatbots are consistent with their responses, making sure all customers get the same information and quality of service. This makes the customers entrust businesses for their consistency.
- There are financial benefits of chatbots and they also help streamline solutions for businesses across multiple industries which helps them save business costs and improve conversion rates. Different businesses use AI chatbots in customer service for routing contacts, gathering information, efficiently qualifying leads, driving large sales pipelines, etc.
Customers love chatbots! Want to know how to improve your CX? Get in Touch!
Benefits of AI Chatbots for Businesses
- Primarily, chatbots reduce support costs by reducing the need for human customer care agents. They also help Customer Support Teams scale at a high speed and this reduces the business cost in the long run.
- AI chatbots can not only cater to thousands of customer queries at once but also speed up operations and give employees the time and space to focus on other important and non recurring tasks. This streamlines workflows and enhances productivity.
- Businesses use data collection and analysis to make AI-driven chatbots smarter and responsive for themselves. Chatbots collect and store large amounts of data that they use to train and improve chatbot models, optimize algorithms to understand and respond better, and build comprehensive user profiles to offer personalized responses and recommendations.
- Chatbots learn and improve their service with every interaction by pulling out information from their existing knowledge base. This way businesses are able to provide better self service options to its customers for enhanced experience.
- Chatbots can reduce customer requests by responding to customer queries quickly and closing open tickets sooner by helping them with the answers they are looking for. This gives businesses the time to focus on other complex business operations that need human attention.
- AI chatbots boost customer engagement by interacting with customers in real-time with relatable and real conversations while also making sure to impart a personalized experience.
- Consistent and efficient communication support drives customer satisfaction that boosts sales. Chatbots precisely target potential customers, gather customer information, provide instant and personalized responses, facilitate customer feedback, in all ensuring the customer is pleased with the experience, thus increasing sales.
- Conversational commerce is made possible through conversational technologies like chatbots. Increase in customer engagement and sales through enhanced business to customer communications improve conversational commerce.
- Chatbot integration with back-end databases and systems by leveraging APIs helps businesses retrieve relevant information in real-time. This integration unfolds a world of possibilities for businesses, enabling them to improve customer experience with chatbots.
- Chatbots analyze customer data and behavior to provide personalized product recommendations. Such personal suggestions and recommendations based on individual preferences and purchase history help businesses suggest relevant cross-sell and upsell opportunities to increase the chances of conversion.
AI-integrated chatbots are a surefire way to customer satisfaction.
Businesses are adopting chatbots and AI technology at break-neck speeds, and any business that is not already leveraging the chatbot ecosystem is being outdistanced. Evon Technologies, a leading software development company in India can help your business streamline operations and improve customer service with our chatbot solutions. Apart from custom development, our company trains complex locally hosted LLM models & Vector stores to build intricate ChatBots and company-specific data search solutions that improve business efficiency and overall costs. You can get in touch with us at This email address is being protected from spambots. You need JavaScript enabled to view it. to know more.
